TGL FAQ's

Frequently Asked Questions

Is there a deposit?

YES, a deposit must be placed in order to book your party. The deposit amount varies per party package type and can be found by contacting us.

 

What kind of games are there?

Our store has a variety of games from various genres: racing, sports, kids, shooters, fighting, and more.

 

Can my whole group play the same game?

In most cases, yes.

 

How much do parties cost?

Pricing varies depending on how many seats you want, how long the party will last, and whether or not you want any party add-ons. Contact us for pricing information.

Are there age restrictions?

There is no official minimum age requirement, but children under 15 must be accompanied by an adult.  

 

How much advance notice do I need to give?

We allow guests to book parties months in advance, so the sooner you book your party/event, the more likely you will be able to get your desired time slot but we request 24 hours advance notice.

 

Are there any extra fees?

Fees may be applied if you purchase optional add-ons OR if your event is booked to take place during peak hours 

 

Does it have to be someone's birthday?

No. We'll be happy to host social events for you and your group as well!

 

What if I need to move the time of my event or cancel?

Moving your event to a different time slot is allowed provided that you let us know at least 7 days prior to the original scheduled date and time of the party. If, for any reason, you must cancel your event, the deposit paid is non-refundable. Your fortified deposit may still be used towards a party in the future.

 

What if I reserved more stations than I need?

Notify the store you have booked your party with at least 2 hours in advance to the start of the party in order to avoid paying for excess stations. The reason for this time cut-off is because we must move or remove guests who may be sitting in gaming stations that will be later used for your party. If you need to downgrade your Private or After-Hours event to a standard party, please notify the store you booked with as soon as possible (at least 24 hours, though more notice is strongly preferred).